How to reboot
Hold down the square button on top of the Now One box (left-hand side) for 5 seconds until the screen freezes
Select an Error Code
Step 1
Switch off the modem and set top box
Step 2
Reconnect the broadband cable into the square socket of the modem
Step 3
Unplug the power cord from the modem
Step 4
Re-plug the modem power in 15 seconds; and wait for the lights to turn on. (around 2 – 3 minutes)
Step 5
Reboot the set top box by pressing the Power button located on the top of your set top box for 5 seconds
Step 1
Reboot your set top box by pressing the Power button located on the top of your set top box for 5 seconds
Step 2
Enter your service activation code
(First 4 digits of Registered customer’s HKID/Passport number)
Step 1
Ensure your modem is switched on and the cable from modem to set top box is properly connected
Step 2
Reboot your set top box by pressing the Power button located at the back of your set top box
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