FAQs | Now TV

Verification issues

Why do I need to verify my email address after Now ID registration?

To safeguard your account ‘s security, we require you to complete Now ID registration by clicking a verification link in an email within 48 hours of registration.

I did not receive a verification email after registering for Now ID, so what should I do?

First, please check if the verification email has been moved to your spam box. If not, try registering for a new Now ID account, or wait for 48 hours and try registering again.

Why does the connection code expire?

In order to prevent your connection code from being stolen, it will automatically expire 10 minutes after being generated by the system.

What should I do if the computer produces an invalid connection code error message?

Press the red button on the remote to obtain another connection code.

Invalid email address

The verification link received in my mailbox is invalid, so what should I do?

Please register again if the verification link is invalid.

When I register again for Now ID, I am informed that my email has been used. However, I am the only user of this specific email address, so what should I do?

We suggest you register for a new Now ID account, or wait for 48 hours and try registering again.

My registered email address is no longer valid. Can I update my Now ID contact details?

No, please register for a new Now ID with your new and valid email address.

Others

How do I check my account with Now ID?

Register your Now ID by visiting nowplayer.now.com. After completing the registration process, please visit nowtv.now.com, select “My Account” and login using your registered email address and password. You can then check your bills, services subscribed to and update account information, all with the utmost convenience.

I am a Now TV and NETVIGATOR customer but do not have a Now ID account. Can I still login to My Account?

Yes. If you are a NETVIGATOR customer, you can login with your Netpass. We suggest you register for Now ID in order to enjoy fabulous interactive services.

The website showed that I have more than one now TV registered account, so can I still register for Now ID?

It is suggested you register a new Now ID account, or you may wait for 48 hours after registration, and then register again.

I have more than one Now TV set top box at home, so can I just use one Now ID to connect all Now TV set top boxes and watch Now TV programs on TV and PC simultaneously?

No, each Now ID can only connect to one Now TV set top box. You can register for Now ID for free by visiting tvbinding.now.com and following a few simple steps to connect to Now ID.

I have already registered for a Now ID, so why does the website direct me to connect to Now ID?

This means connecting a Now ID with a TV decoder, so you can enjoy Now TV service* simultaneously on a computer.
* Available to existing Now TV customers who have connected their decoders to their PCs using Now ID. Applicable only to certain Now TV programs/ channels/ content.

How can I check if my Now ID has already connected with a TV set top box?

Method 1
Step 1: Click here to view the connection status

Method 2
Step 1: Press “Home” on the remote control
Step 2: Select “My Account”
Step 3: Select “Now ID”
Step 4: The name of Now ID will be displayed if a Now ID is connected with a decoder

How do I disconnect a computer from a TV set top box?

Method 1
Step 1: Click here to follow the instructions to disconnect
Step 2: Click “Disconnect Now ID”

Method 2
Step 1: Press “Home” on the remote control
Step 2: Select “My Account”
Step 3: Select “Now ID”
Step 4: Select “Disconnect”
Step 5: Select the device that needs to be disconnected
Step 6: Press “OK”

I have forgotten my Now ID login name/password, so what should I do?

Forgot Now ID login name

Please call our customer service hotline on 1833888.

Forgot Now ID password

Go to login page and click “Forgot Password”, or click here to reset password.

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