Remote Control Repair

The Now H1 remote control automatically pairs with your Now H1 and will only control the corresponding set top box.
If you have more than one Now H1, please use the corresponding remote for each.

Tell us what is happening

Step 1
Replace the batteries of the remote control

Step 2
Reboot the set top box

If the problem persists, please take your existing remote control to any of our CSL Shop to exchange for a new remote control.

Click here to check the opening hours and the addresses of our CSL Shop.

Bluetooth is the default connection mode as it has a better communication range. You don’t even need to point your remote directly at the TV Box to control it. If your remote loses the Bluetooth connection, it will automatically switch to IR mode.

To check if your Bluetooth is connected, go to “Home” > “Settings” > “TV Settings” > “Remote Control & HDMI CEC” > “Remote Control Pairing”.

How to pair the Bluetooth function of your Now H1 remote control manually

Press the Google Assistance button, and follow the on-screen instructions for set up

If you cannot pair the Bluetooth function, you can still control the set top box through IR, or you can take your existing remote control to any of our CSL Shop to exchange for a new remote control.

Click here to check the opening hours and the addresses of our CSL Shop.

Now H1 remote control uses IR to control your TV power, volume and mute functions*.

*The Now H1 remote control can operate most major brands of TV.

How to pair the IR of your Now H1 remote control manually

Step 1
Go to “Home” > “Settings” > “TV Settings” > “Remote Control & HDMI CEC” > “Remote Control Pairing”

Step 2
Select your Now H1 remote control

Step 3
Select “IR Pairing” and follow the on-screen instructions

If the problem persists, please contact our Customer Service hotline at 1833 888